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Terms of Use

Terms and Conditions

These Terms and Conditions govern the rights and responsibilities of users regarding the operation of this website, particularly concerning the redemption of Promotional Action Add-ons related to products acquired from the Seller.

  1. I.Definitions 

  1. 1.Website/Platform – refers to this website, which facilitates the redemption of Add-ons linked to products bought via the Seller’s website or its Business Partners. Once registered / logged in to the Customer Account, Customers receive further instructions on redeeming their Add-ons. The Platform may offer supplementary online resource linked to or associated with the Website, such as mobile apps, electronic communication services, social media sites, or domain-specific partner websites that reference these Terms and Conditions or the Website. 

  2. 2.Customer Account – a virtual record within the Platform facilitating redemption of the Promotional Action Add-ons granted to the Products purchased from the Seller. 

  3. 3.Seller/Controller – the entity you concluded a sales contract with for the purchase of Products with a linked complimentary Promotional Action Add-ons.  

  4. 4.Platform Operator - Virtual Asset Institute Ltd., registration number HA00324743, register office at Fomboni, Island of Moheli, Comoros, the owner and controller of this Platform, facilitating redemption of Promotional Action Add-ons. 

  5. 5.Business Partner – entities cooperating with the Seller to conduct marketing activities and/or facilitate sales of the Seller’s Products. 

  6. 6.Customer – an individual aged 18 or older, legally capable, who accesses or uses the Website, client of the Seller. 

  7. 7.Product / Promotional Action Add-on – subject of purchase made from the Seller, in particular access to online services within the use of Temporary Access Password. A free gift added to the purchased Product may be granted as part of promotional offer (Promotional Action Add-o), which redemption is governed by applicable terms of sale and these Terms and Conditions. These Terms and Conditions do not regulate the sale or collection of purchased Products.  

  8. 8.Temporary Access Password – a unique alphanumeric code issued by the Seller, granting the Customer access to the purchased Product and any linked Promotional Action Add-on. This password is valid for 6 months from issuance, within which the Product and Add-ons must be activated and used. Extension beyond this period is possible only through Seller promotional campaigns and may vary by Product type.  

  9. 9.Terms and Conditions – refers to this document.  

  10. 10.Privacy Policy – the policy outlining personal data handling and privacy protection applied to Website users, detailed under the “Privacy Policy” section of the Website. 

 

  1. II.General Terms of Platform Use 

  1. 1.The Platform provides access to Promotional Action Add-ons grated by the Seller exclusively through use of the Temporary Access Password provided by the Seller. 

  2. 2.To claim a Promotional Action Add-on, Customers must notify the Platform Operator about the will to collect the Promotional Action Add-on, register on the Platform, and follow further instructions provided during the redemption process varying by Add-on type or quantity. Redemption of selected Promotional Add-ons may require completing additional verification including provision of identity documentation and consent. 

  3. 3.Access to Add-ons is limited by the Seller to the validity period of the Temporary Access Password (6 months). This means that after this period the Customer will not be able to initiate the redemption process and collect the gift. 

  4. 4.Kind and number of units given as a Promotional Action Add-on is specified during purchase and added free of charge by the Seller, independent of Product value. It cannot be purchased separately and shares a 6-months validity period. 

  5. 5.Customers will receive updates about verification stages and may be asked to complete questionnaires to confirm data and security compliance. 

  6. 6.If during redemption process any document or forms are submitted incorrectly, Customers will be notified within 48 hours to correct errors. 

  7. 7.Requests, documents, and forms submitted after the expiry of the Temporary Access Password will be declined with notification. 

  8. 8.Confirmations and notifications will always be sent to the email provided to the Seller at purchase, which also serves as a log in ID when registering at the Platform. 

  9. 9.Upon request transfers to Customers’ electronic wallets will occur within 14 days of form confirmation, given that all formal requirements as set for the provisions of these terms and conditions are met by the Customer. 

  10. 10.To successfully complete the process of collection of granted Add-on, Customers must provide a legal and authorized electronic wallet address and declare ownership of the wallet or declare will to process the Add-on to the trezor wallet provided by the Platform. 

  11. 11.The Customer may have additional consumer rights under the laws applicable at their place of residence that these Terms and Conditions cannot change. 

  12. 12.Platform Operator cannot guarantee that the Add-on granted by the Seller will be available upon collection. The Platform Owner reserves the right to offer substitute of similar characteristics and value. This does not constitute breach of these Terms and Conditions. 

 

 

  1. III.Additional requirements 

 

  1. 1.Customers who wish to collect Add-on in the form of token may be required to provide additional documents due to security reasons. In particular Customers may be asked to provide  

    1. 1.1. valid document confirming identity: (i) a scan/copy of the Customer's identity card; or (ii) a scan/copy of the Customer's passport; or (iii) a scan/copy of the Customer's driving license. The identity confirming documents must include a photograph. On the provided scan of a current document confirming identity all four corners of the document shall visible. The scan must include both sides of the selected document and be clean and free of visible damage. 

    2. 1.2. document confirming the address of residence: (i) an invoice issued to the Customer (for example a VAT invoice for water, gas, electricity, TV, Internet, telephone) – with four corners of such document visible, not older than 6 months; or (ii) a bank statement issued to the Customer – a statement showing bank's logo, at least 3 transactions, address and personal data in the top section of the statement as well as the, not older than 6 months. 

 

  1. 2.Sending a proof of identity, or completing a questionnaire as an additional form of security may be required. 

 

  1. 3.In case collection of token is realized to Customer’s electronic wallet, random test amount of token shall be transferred to the Customer’s electronic wallet in order to confirm the correctness of the data. After confirming receiving of the test amount, the remaining amount of the token shall be processed within a maximum of 14 days. Delays may occur beyond Platform Operator’s control.  

 

  1. IV.Parties’ indemnity and liability 

 

1. By accepting these Terms and Conditions, the Customer agrees to indemnify and hold harmless, in so far as permitted by law, the Platform Owner, Seller, Business Partners, its directors, employees and agents from liability for any claims, damages, liabilities, losses, amounts due, costs or debt and expenses resulting from, respectively: (i) the use by the Customer of access to the Website / Platform; (ii) the breach of any provision of these Terms and Conditions; (iii) the violation of any rights of third parties; (iv) and any claim that the content provided by the Customer causes damage to a third party. The Customer's obligation remains effective after the Customer has ceased to use the Platform.

 

2. The Platform Operator, Seller / Controller shall not be liable for any special, indirect or consequential damages incurred during the use of collected Promotional Action Add-on.

 

3. The Platform Operator, Seller / Controller shall not be liable for the violation of these Terms and Conditions if the fulfilment of a particular obligation has become impossible due to reasons beyond their control.

 

  1. 4.The Seller or Platform Operator does not guarantee that the Promotional Action Add-ons received will meet the Customer's requirements if the Customer has not specified these requirements in a sufficiently precise manner before making purchase or collecting the Add-on. The Seller or Platform Operator does not guarantee obtaining any benefits from the use of collected Add-ons. The Platform Operator does not guarantee that the Customer will be able to access or use the Website / Platform at any chosen time or Customer’s location of choice. 

  2. 5.Platform Operator shall not be liable for difficulties while collecting Promotional Action Add-on, beyond Platform Operator’s control and caused by random events, caused by circumstances dependent on the Customer, third parties or force majeure. 

 

  1. 6.The Platform Operator may at any time refuse collection of Promotional Action Add-on if Customer during the registration or redemption process violated the law, for example but not limited to (i) if the Customer unlawfully used personal data of a third party, (ii) address of the electronic wallet provided by the Customer does not belong to the Customer or (iii) upon suspicion that the wallet was used for unauthorised transactions. 

 

 

  1. 7.Platform Operator’s representatives are not qualified or authorized to give advice on any matters related to token other than technical aspects of operating the Platform. No oral or written information or advice given by its representative shall constitute any guarantee.  

 

  1. 8.The Platform Operator gives no guarantees whatsoever with respect to the protection of privacy and security other than those expressly set out in the Privacy Policy constantly available on the Website.  

 

  1. 9.The Platform Operator shall not be liable for any losses not directly caused by the Platform Operator's fault. 

 

  1. V.Complaints 

 

1. In case Customer believes that services provided on the basis of thee Terms and Conditions are not compliant with or are carried out in breach of the provisions of these Terms and Conditions, the Customer is entitled to submit a complaint. In particular, the Customer may submit a complaint about the Platform operations or functionalities, or incorrect execution of the service of redemption of Promotional Action Add-on.

 

2. The Complaints shall be considered without due delay but not later than within 30 days from their receipt. If the Complaint does not include all information necessary for its consideration or Customer’s demand is not clear, the Customer shall be asked to provide missing information; 30 days terms shall then run from the day on which the correctly completed Complaint is received. The Complaint shall include: Customer's full name, email address, clear description of issue raised and indication of the solution satisfactory to the Customer.

 

3. A response to a Complaint shall be sent to the email address specified by the Customer in the Complaint.

 

4. The Complaint will not be considered if it is not possible to identify the Customer.

 

 

 

  1. VI.Final Provisions 

 

  1. 1.The Platform Operator remains dedicated to ensure smooth and correct functioning of the Platform but at the same time reserves the right to deactivate the Website / Platform, in whole or in part, for an unlimited time for maintenance. 

  2. 2.The Platform Operator reserves the right to make changes to these Terms and Conditions at any time. Applicable version of the Terms and Conditions is always available online on the Website. 

  3. 3.If any provisions of these Terms and Conditions are deemed invalid or ineffective, validity and enforceability of the remaining provisions hereof shall not be affected. Invalid or ineffective provision shall be replaced with a valid and effective one or one that resembles the purpose of original provision as close as possible. 

  4. 4.Using the Platform is tantamount to accepting the provisions of these Terms and Conditions. The Customer who does not accept these Terms and Conditions shall immediately cease to use the Website / Platform.  

  5. 5.These Terms and Conditions are governed the laws applicable at the registered office of the Platform Operator. Disputes shall be resolved in an amicable manner or be settled by a competent court in accordance with Platform Operator’s residence. 

  6. 6.The Platform Operator shall not be responsible for the quality of redeemed Promotional Action Add-ons granted by the Seller, for meeting Customer’s expectations in this regard, or any improper or unsuitable use of the Promotional Action Add-ons by the Customers.  

  7. 7.Collecting of Promotional Action Add-on is not obligatory and depend solely on Customer’s sole decision. In the event of withdrawing from the sale contract concluded with the Seller, the Customer loses access to the Promotional Action Add-on and if applicable should return received Add-on. Provisions governing withdrawals and requirements regarding returning of Add-ons are set forth by the Seller in applicable terms and conditions which Customer accepts upon the purchase of Product.